All payments made, with exception to catering, are refundable if written notice, email is acceptable, to cancel is given 30 days or more from the departure time. Refund is subject to a merchant processing and administrative fee of 10% of amount paid. If reservation is cancelled less than 14 days from departure time, deposit payments are nonrefundable with exception to charter hazardous weather conditions. If canceled less than 24hrs from your charter departure time, total charter fee will be charged and is non refundable unless day charter hazardous weather conditions exist at time of departure.